Taney County PWSD #2

Frequently Asked Questions


Frequently Asked Questions


When should I receive my utiltiy bill?

Your bill is mailed out the first week of the month. If you do not receive your bill by the end of the first week of the month, please contact our office.

When is my bill due?

Your bill is due by the 16th of the month. All bills have the penalty amount printed on them, if you cannot pay your bill by the 16th. A five percent penalty is added to your billing amount, if not paid by the 16th.

How is my bill figured?

All bills are based on actual meter readings, unless inclement weather prevents us from locating and reading the meter. In this case, your bill is estimated based on the previous month's reading.

When is my meter read?

Your meter is read between the third and fourth week of the month.

How do I have my service reconnected?

You must visit our office during regular business hours and pay your bill in-full, plus a $30.00 reconnection fee.

Questions About The Online Bill Payment System


Q. What is the Online Bill Payment System?

A. Our Online Bill Payment System allows you an easy method of paying your Utility Bill online without the hassle of writing a check and visiting your local Postal Office.

Q. Is Paying Online Secure?

A. Yes, We use SSL and Encryption.

The SSL (Secure Sockets Layer) ensures your connection and information is secure from outside inspection.
We use 40-bit or 128-bit Encryption (support is dependent on your browser) to make your information unreadable as it passes over the Internet.

Q. Can I Pay My Bill with a Credit or Debit Card?

A. Yes, you may use your Visa/Mastercard Credit/Debit card or Discover Credit Card.

Q. Can I Pay My Bill with an Electronic Check?

A. Yes, if your Utility Provider accepts Electronic Checks as a payment method.

Q. What if I Made an Online Payment to Avoid Shut-off or Need My Service Restored?

A. Please contact our Office. Our contact information is located on the Contact Us page.

Q. Whom Do I contact if I Have Any Questions Regarding My Online Account?

A. Please contact our Office. Our contact information is located on the Contact Us page.


How To Use The Online Bill Payment System


Account Registration:

The first step to using the Online Bill Payment System is registering your utility account. To do this, click the Pay Your Bill link. This will bring you to the Account Login page. It is suggested to have your Utility Billing Statement on hand to assist in the registration process. Click on "New User Sign Up" to display the Registration Form. The most important thing to remember is your "First Name, Last Name, and Account Number" MUST Match your Billing Statement. All fields of the form are required. Once you have completed the form, click to agree to "Terms and Conditions" then click the "Submit" button.

Account Dashboard

After logging into the Online Bill Payment System, you will see the Account Dashboard. From this page, you can access the following features:

Paying with a Credit/Debit Card

Follow these steps to Pay your Bill with a Credit/Debit Card (Visa/MasterCard/Discover):

  1. Click on any of the "Pay Now" links, then select "Credit Card" from the selection box
  2. Enter the Payment Amount, then click to agree to "Terms and Conditions"
  3. On the next screen, any applicable Service Fees/Taxes will be added to your Payment Amount. Click the "Confirm" button to go the Payment Form.
  4. On the Payment Form, enter your Credit/Debit Card Information and your Billing Information
  5. After your Payment has been successfully processed, you may choose to Print a copy of your receipt.
If you are making a Payment for a Shut off or Past Due Notice, please contact your Utility Provider's Office to confirm your Payment.

Paying With an Electronic Check

If your Utility Provider offers payment by Electronic Checks, follow these steps:

  1. Click on any of the "Pay Now" links, and then select "E-Check" from the selection box.
  2. Enter the Payment Amount, then click to agree to "Terms and Conditions".
  3. On the next screen, any applicable Service Fees/Taxes will be added to your Payment Amount.
  4. Enter your Banking Account Information, and then click the "Confirm" to process your Payment.
  5. After your Payment has been successfully processed, you may choose to Print a copy of your receipt.
If you are making a Payment for a Shut off or Past Due Notice, please contact your Utility Provider's Office to confirm your Payment.

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